Patient check-in kiosk for the front desk
Intake Pro pairs a tablet as a front-desk check-in kiosk where patients fill in and sign intake forms. Forms keep working offline and send when the tablet reconnects.
The kiosk screen clears 60 seconds after a submission. Staff can combine kiosk check-in with private links, QR codes and website embeds, then download the signed records for the chart.
Last updated
- Check-in device Paired tablet
- Offline forms Keep working
- After reconnecting Forms send
- Screen clears 60 seconds after submit
What is Intake Pro's patient check-in kiosk?
Intake Pro's patient check-in kiosk is a tablet paired with the practice for patients to fill in and sign forms at the front desk. Patients use the published forms and packets assigned to their check-in workflow.
The kiosk covers the same registration, history, consent and policy documents described in the intake forms guide. Patients type or draw required e-signatures, and the practice keeps the signed version with its audit trail.
A practice can combine waiting-room completion with forms sent before visits. See links and reminders for text, email, QR code and website delivery, or return to the Intake Pro features overview for the full workflow.
How does a practice set up kiosk check-in?
A practice sets up kiosk check-in by publishing its patient forms, pairing a tablet and assigning a front-desk routine for submissions. Staff should test online and offline completion before using the workflow with patient data.
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Prepare the patient documents
The practice manager builds or converts registration, history, consent and policy forms, then reviews their fields and signer roles.
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Publish the reviewed versions
Publish the fixed form versions patients will sign. Any later edit creates another version rather than altering earlier submissions.
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Pair the check-in tablet
Staff pair a tablet as the practice's Intake Pro check-in kiosk and test the patient form workflow at the front desk.
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Test the offline path
Complete the forms while offline, then reconnect the tablet and confirm that the forms send.
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Assign submission handling
The front-desk lead identifies who checks signed submissions and downloads records for the chart through the practice's existing process.
Do Intake Pro kiosk forms work offline?
Yes. Intake Pro kiosk forms keep working when the paired tablet is offline. The forms send when the tablet reconnects, allowing the patient check-in workflow to continue during a connection interruption.
Patients can answer the questions and sign while the tablet is offline. When the connection returns, the forms send for the practice to handle as signed submissions.
Offline completion does not change the record retained after submission. Staff still receive the form version, signer, signing time and signed PDF described in signed records and exports. Review security for staff access controls around those records.
When does the kiosk screen clear after a submission?
The Intake Pro kiosk screen clears 60 seconds after a patient submits. This timed clearing is part of the paired tablet's front-desk check-in behavior.
The front-desk lead should include the 60-second clearing behavior in staff training and test it during setup. Staff can observe the completed submission before beginning the next patient's check-in process.
Patient answers also remain available in the signed record after the kiosk screen clears. The practice controls staff access through custom roles, staff MFA and reads scoped to the practice and logged.
When should patients use a kiosk instead of a link?
Patients should use an Intake Pro kiosk when the practice wants them to complete forms at check-in, while private links suit paperwork completed before a visit. QR codes and website embeds provide two other ways to open a form.
| Delivery method | Where the patient uses it | What the front desk uses it for |
|---|---|---|
| Paired kiosk tablet | At the practice during check-in | Waiting-room forms with offline operation and a 60-second post-submission screen clear |
| Private text or email link | On the patient's own device | Forms sent directly to a patient, with text and email reminders available |
| QR code | On the patient's own device after scanning | Opening a form from a practice-provided code |
| Website embed | On the practice's own website | Presenting a form within the practice's existing site |
Can patients complete an intake packet on the kiosk?
Patients can complete grouped intake paperwork through the kiosk workflow, with each form handled in turn. An intake packet commonly groups registration, health history, consents and policies behind one patient workflow.
The patient answers the published questions and signs each required form using typed or drawn input.
After submission, staff can download individual signed PDFs or one packet PDF. The paper to digital intake guide helps the practice manager plan the move from waiting-room paperwork to published forms and kiosk check-in.
Questions
What happens to an Intake Pro kiosk form during an internet outage?
The form keeps working offline on the paired kiosk tablet. It sends when the tablet reconnects. Staff can test that behavior before using the kiosk for real patient check-in.
How long does patient information stay on the Intake Pro kiosk screen?
The kiosk screen clears 60 seconds after a submission. The completed record remains available to authorized staff with its form version, signer details, signing time, signed PDF and audit trail.
Can patients sign consents on an Intake Pro check-in kiosk?
Yes. Patients fill in and sign forms on the paired tablet using typed or drawn signatures. Intake Pro also supports representative, staff member and witness roles when the practice's documents require them.
Can a practice use Intake Pro links and the kiosk together?
Yes. A practice can send private links by text or email before a visit and pair a tablet for check-in at the practice. QR codes and forms embedded on the practice's website provide additional delivery methods.
Do kiosk submissions stay on their original Intake Pro form version?
Yes. Each submission retains the published version it was signed on. A later form edit creates a new version and does not change the earlier signed PDF, signing details or audit trail.